Tutorial – Accidental Damage Repair Procedure

How to lodge a claim

  1. Firstly, check to make sure you purchased accidental damage protection with the device.
  2. You must identify that the device has sustained accidental damage.
  3. Call The Warranty Group on 1300 786 225. Select option 2 to explain the damage to a consultant and proceed with a claim.
  4. The Warranty Group will advise the excess due and will arrange for payment to be made. You will then receive a claim number to keep on file.
  5. JB Education will contact you shortly thereafter to discuss the repair.
  6. Drop off the device to the IT office. The device will be repaired or replaced by JB Education on-site.
  7. Check the TV outside the IT office (or check the Device Status page) to check the status of your repair.
  8. Once complete the you can collect the device from the school IT office.